Receptionist – Norwich

Role Overview

  • To provide a professional reception, front of house and administrative service for Price Bailey. The post-holder will be part of the Professional Support team who provide administrative assistance to all departments across the practice.
  • To deliver high standard of administrative support and world class customer service in line with Price Bailey strategies, policies and procedures

 

Principle Responsibilities:

  • To greet and attend to visitors
  • To answer calls to the main switchboard promptly and courteously and to convey accurate messages
  • To ensure that reception, the foyer, meeting rooms and common areas are tidy and well presented
  • To plan ahead, to check calendars and be aware of expected visitors and meetings and make preparations accordingly
  • To plan ahead for larger meetings – catering, equipment and layout requirements
  • To ensure meeting rooms are prepared for start of meeting and cleared afterwards
  • To manage the incoming and outgoing post
  • To organise taxis and couriers as required
  • Database administration
  • To assist with mailings
  • To print and issue VAT invoices
  • To manage archiving of files
  • To be the point of contact for local facilities queries and visiting contractors
  • To order stationery and office supplies

Other

  • To assist other team member as and when required to help cover holiday/sickness absence and busy periods which may include the need to work from a different office
  • To work on ad hoc projects as directed
  • To undertake such other tasks as may be reasonably assigned from time to time

 

Person Specification:

Work based competencies

  • Min of 3 GCSEs or equivalent including English Language and Mathematics
  • Word and Outlook to Intermediate Level
  • Front of House experience with excellent customer service and telephone manner
  • Experience in working within the professional services sector
  • Organised and able to provide high quality work in accordance with Price Bailey standard
  • Excellent customer service and telephone manner
  • Good planning, organisational and time management skills

 Behavioural Competencies

  • A positive attitude and a strong desire to deliver high quality results
  • Professional appearance
  • Able to use good judgement and initiative, particularly in response to the prioritisation of deadline dependent work
  • Able to demonstrate reliability, discretion, confidentiality and flexibility

 

Benefits Package:

 

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