Trainee Payroll Processor – Norwich

Role Overview

  • To support the expanding team with the accurate preparation and provision of client payrolls and reports. You will be given full training on Payroll with day to day support from an experienced colleague.

Principle Responsibilities:

  • Undertake a range of computerised and manual payroll processing assignments from start to finish on Star
  • To provide excellent customer service, helping to develop and maintain client relationships and reinforce the premium payroll service we provide.
  • To actively provide a first point of contact for clients
  • To keep up to date and learn new skills as the client work demands
  • Effectively manage own time on assignments
  • Process Payroll End of Year Returns
  • Assist with queries from clients and internally within the team, providing day to day support to Trainee Payroll Processors as and when required
  • Reconcile and to resolving any issues with reference to both the client and to colleagues
  • Control the assignment and record the time spent on tasks accurately and in accordance with the Price Bailey client time recording system
  • Assist with payroll processing from other team members allocations

Person Specification:

Work based competencies 

  • A minimum of 5 GCSE’s
  • A levels (numerical subjects desired but not essential)
  • Previous office based admin experience preferable  

 Behavioural Competencies

  • Confident, articulate and able to communicate with all levels (externally and internally)
  • A team player liaising with all departments within the firm
  • Good at building effective relationships with colleagues, partners and clients
  • Ability to prioritise own workload to meet client deadlines and to manage competing priorities of a varying complexity
  • Ability to follow compliance procedures (i.e. following instructions and makes clear file notes)
  • Self-motivated with a high standard of reliability
  • Good problem solving and self-management skills (clearing queries with clients and suggesting sensible conclusions to queries.


Training & Development:

  • Continued professional development program
  • Annual performance reviews

Benefits Package:

  • Smart Working (see link for further details
  • A relaxed and professional environment      
  • Social Activities/Charitable Events
  • Competitive Salary and Benefits Package
  • 25 days Holiday (ability to purchase up to 5 extra days annually under our flexible benefits scheme)
  • Life Assurance
  • Contributory Pension Scheme
  • Retail Discounts as part of UK 200 Group


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