ARCHIVED: Dealing with difficult clients and complaints – Guernsey


Serving happy customers (whether external or internal) can be enjoyable and rewarding, however, trying to serve those who are less than happy can be stressful, demotivating and costly to an organisation if the situation is not dealt with appropriately. 

However, a series of events may have led to their current state, and as part of our session, we will highlight the warning signs indicating a change in attitude and actions you can take to prevent problems from worsening.

We will explore why customers get upset, how you can build rapport, and how you can turn a complaint into a wow factor if you handle it well.  


7:45am – 11am, Wednesday 21 September 2016 – The Johnson Suite, Les Rocquettes, St Peter Port, Guernsey, GY1 1RN.

About the Guernsey Business Network

The Guernsey Business Network (GBN) workshops aim to provide an opportunity for Guernsey-based business people to get together and develop their skills, build contacts and bounce ideas around with likeminded individuals. These events are run throughout the year and each session is focused on a different area of business.

Headed up by Partner, Kirsty Warner and backed up by other specialists in the Price Bailey Guernsey team these sessions are all about adding value by finding ideal solutions that suit you and your business and therefore helping your business to grow. 

This event is free and as with all our Guernsey Business Network events, they are very popular so make sure you book early to get your spot!




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