How we work

When advising our clients we aim to deliver the best service and provide the best outcome.

Tailored services

We are pragmatic in the way we advise our clients and always try to reach a solution that our clients are looking to achieve.

As a result of this, the way we approach each client matter will be different, and we offer flexible fee structures to reflect this.

Generally, when taking on a matter for a client our approach is as follows and it shall involve the following work:

  • discussing your circumstances in detail and confirming what we believe the most appropriate course of action is and what other options may be available to you;
  • giving you advice about the specific requirements of the appropriate course of action;
  • advising on the alternative options if the initial course of action does not deliver the desired results or the circumstances change;
  • identifying any supporting evidence we may require from you
  • where necessary, helping you obtain further evidence (such as medical records and bank statements, for example), including taking statements of any witnesses;
  • preparing your application, documentation, claim form etc (as appropriate) and submitting it on your behalf;
  • attendance at a Court, Employment Tribunal, Home Office interview – as appropriate;
  • meetings with you to explain the progress on the matter, or to take further instructions from you;
  • regular updates on your matter so you always know the position and what the next steps are;
  • access to a lawyer at anytime during our office times of 9:00am to 5:30pm using our [email protected] email address, with a commitment to respond to your email within 24 hours;
  • giving you advice about the outcome of a claim, or application and any further steps you need to take.

This is intended as an illustration only and each case will be handled as appropriate to the matter and the needs of the client.

In addition, we will at all times provide you with information about relevant timescales, deadlines and limitation dates. We will set out these timescales at the outset of the matter so you are aware of key dates, but we will continue to update you on these as the case progresses and as timescales may change or circumstances may alter which affect the position.

Timescales depend on the type of matter that we are handling for you.

In Immigration cases we cannot guarantee how long the Home Office will take to process your application. Read the current processing times.

In Employment Tribunal cases, timescales will depend on the listing of a Hearing by the Employment Tribunal and this can be influenced by the location of the Tribunal and how busy it is. These timescales will also be influenced by whether settlement negotiations take place.

When things go wrong

We are committed to high-quality legal advice and client care. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately so that we can do our best to resolve the problem. You may also choose to follow our Complaints Procedure and further details can be found here complaints procedure.

Get in touch.

Call us for free or submit your enquiry online

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