Price Bailey Complaints Policy

We undertake to look into any complaint carefully and promptly and to do all we can to explain the position to you. If we have given you a less than satisfactory service, we undertake to do everything reasonable to put it right.

Accountancy and Insolvency services

Any complaint should be referred initially to the partner, manager or insolvency practitioner responsible for our services to you. If you do not receive an acceptable response you should contact the Head of Compliance at Price Bailey LLP, Causeway House, 1 Dane Street, Bishops Stortford, Herts CM23 3BT or by email to compliance@pricebailey.co.uk. We will respond to all complaints within 28 days.

If we do not answer your complaint to your satisfaction you may, of course, take up the matter with our regulator.

For accountancy services we are regulated by the Institute of Chartered Accountants in England & Wales (ICAEW) and you have the right to contact them directly at https://www.icaew.com/regulation/complaints-process/make-a-complaint. In the unlikely event that we cannot meet our liabilities to you, you may be able to claim compensation under the Chartered Accountants’ Compensation Scheme.

For insolvency services you may make a complaint to The Insolvency Service, which will be dealt with by the regulatory body that licences the insolvency practitioner concerned. Any such complaints should be addressed to IP Complaints, The Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA, or you can make a submission using an on-line form available at www.gov.uk/complain-about-insolvency-practitioner; alternatively, you can email insolvency.enquiryline@insolvency.gov.uk; or you may phone 0300 678 0015. Information on the call charges that apply is available at www.gov.uk/call-charges.

Probate

Details of how to make a complaint related to probate services and of any rights you may have to complain to the Legal Ombudsman are given in your engagement letter.

Legal services

Any complaint should be referred initially to the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure. Making a complaint will not affect how we handle your case.

Data protection

Details of our privacy policy and how to complain about any data protection issues can be found here https://www.pricebailey.co.uk/privacy-cookies/

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